These Terms of Use govern access to and use of the website food-adventure.net and the
culinary travel services offered through it. By using the website you accept these terms. If you do
not accept them, please stop using the site.
1. Website operator
The website food-adventure.net is operated by:
2. Scope and definitions
- "Website" — the internet service published at food-adventure.net.
- "Operator", "we", "us" — the entity identified in section 1.
- "User" — any person who accesses the Website.
- "Client" — a User who enters into an agreement with us for an Experience.
- "Experience" — a culinary package described on the Website, comprising a restaurant reservation together with the planning, briefing and any additional elements listed on the relevant page.
- "Venue" — the restaurant or other establishment at which an Experience takes place.
3. Using the website
- The Website is provided for informational purposes and to allow Users to request a proposal. It contains no user accounts and no database of visitors.
- The Website publishes no contact form and holds no database. Enquiries must be sent by email or made by telephone using the details on our contact page.
- Users must not attempt to disrupt the Website, introduce malicious code, scrape content in bulk, or use automated systems in a way that places an unreasonable load on the infrastructure.
- Minimum technical requirements: a current version of a standard web browser with JavaScript enabled and an active internet connection. Some interactive elements are enhancements only and the Website remains readable without JavaScript.
- We may temporarily suspend access for maintenance, security or technical reasons, and will keep any such interruption as short as practicable.
4. Our services
We act as an independent organiser and intermediary. We select and describe Venues,
secure reservations, plan the surrounding itinerary, prepare a briefing pack and provide support
while you travel. We do not own, operate or manage any Venue, and we do not prepare
or serve food.
- All descriptions on the Website are based on visits made by our team and on information supplied by Venues. Menus at this level change constantly and no specific dish is guaranteed.
- Prices shown are per person, in pounds sterling, and cover exactly what is listed under "What the price includes" on the relevant page. Anything listed as excluded is not covered.
- We accept no commission, listing fee or advertising payment from Venues. Our remuneration is the planning and coordination component of the Experience price.
- Photographs on the Website are illustrative and are not necessarily images of the specific Venue, dish or room described.
5. Bookings and payment
- An agreement is concluded when we confirm your booking in writing by email, stating the Venue, date, number of guests and total price.
- A deposit of 30% of the total price is payable to confirm the reservation. The balance is due 21 days before the date of the Experience.
- Payments are accepted by bank transfer or card, in GBP or EUR, through regulated payment providers. We do not store card details.
- Some Venues take their own deposit directly at the time of reservation. Where this happens it is shown separately on your invoice and credited against the final bill at the Venue.
- An invoice is issued for every booking in accordance with applicable tax law.
6. Changes and cancellation
6.1 Cancellation by the Client
- More than 60 days before the date — full refund less an administration fee of £45.
- Between 60 and 21 days before — the 30% deposit is retained; any balance already paid is refunded.
- Less than 21 days before — refunds depend on whether the Venue releases the table and on any accommodation booked; we will always ask on your behalf and pass on whatever is recovered.
6.2 Date changes
A change of date requested 28 or more days in advance is made free of charge where
the Venue permits it. Inside 28 days a change depends on the Venue's own policy. We charge no
change fee of our own at any time.
6.3 Cancellation by us or by the Venue
If we or the Venue cancel for any reason, you receive a full refund of all sums paid to
us, or an alternative date of your choosing. We will assist in rearranging accommodation we
booked on your behalf. We cannot refund travel arrangements you made independently,
which is why we recommend flexible tickets and travel insurance.
6.4 Right of withdrawal
Under Article 16(l) of Directive 2011/83/EU, the statutory right of withdrawal does not apply
to services connected with leisure activities provided on a specific date, which includes
restaurant reservations. The cancellation terms in section 6.1 apply instead and are more generous
than the statutory minimum.
7. Client obligations
- Provide accurate contact details, guest numbers and all dietary requirements and allergies at the time of booking. Requirements notified late may not be capable of being accommodated.
- Arrive at the Venue within the stated arrival window. Venues in this catalogue operate single sittings and late arrival may mean a shortened or forfeited meal, with no refund.
- Respect the Venue's rules, including dress code, photography restrictions and minimum age requirements, all of which are stated in your briefing pack.
- Hold appropriate travel insurance. We strongly recommend cover that includes cancellation and medical expenses.
- Ensure that all travel documentation required to enter the United Kingdom is valid. Entry requirements are the Client's responsibility.
8. Liability
- We are liable for the proper performance of the elements we control: the reservation, the planning, the briefing pack and our support during travel.
- We are not liable for the quality of food, service or facilities provided by a Venue, which remains the responsibility of that Venue, nor for changes a Venue makes to its own menu.
- We are not liable for events beyond reasonable control (force majeure), including extreme weather, strikes, transport failure, road or ferry closure, illness of Venue staff, or acts of public authorities.
- Our liability for indirect or consequential loss is excluded to the fullest extent permitted by law. Nothing in these terms limits liability for death or personal injury caused by negligence, or for fraud.
- The Website is provided "as is". While we take care to keep information current, prices, opening times and menus are set by third parties and may change without notice.
9. Intellectual property
All content published on food-adventure.net — text, layout, graphics, the site structure and the
Food Adventure name and logo — is protected by copyright and other intellectual
property rights and belongs to the Operator or is used under licence. Photographs are licensed from
third-party stock providers.
You may view, print and share individual pages for your own personal, non-commercial
use. Any reproduction, redistribution, republication or commercial exploitation, in whole or
in part, requires our prior written consent. Restaurant names and trade marks referred to on the
Website belong to their respective owners and are used for identification and descriptive purposes.
10. Complaints
Complaints should be sent to contact@food-adventure.net with your
booking reference, the date of the Experience and a description of the problem. We acknowledge
within 3 working days and respond substantively within 14 days. Complaints about food or
service at a Venue are best raised with the Venue at the time; we will support you in doing so and
take the matter up afterwards on your behalf.
Consumers may also use the EU online dispute resolution platform or the relevant municipal or
district consumer ombudsman.
11. Final provisions
- These terms are governed by Polish law, without prejudice to the mandatory consumer protection provisions of the country of the Client's habitual residence.
- If any provision is found invalid, the remaining provisions continue in force.
- We may amend these terms; the version applicable to a booking is the one in force on the date the booking was confirmed. Users are notified of changes by publication on this page.
- These terms are published in English, which is the binding language of the agreement.
